Terms & Conditions

Last Updated: 27 August 2026

These Terms & Conditions ("Terms") govern your access to and use of the websites, applications, software products and services provided by Astin IT Solutions UK Ltd ("we", "us", "our").

By accessing or using our website, applications or services, you agree to these Terms. Additional terms may apply to particular products, projects, applications or customer agreements.

1. Our Services

We provide technology-related products and services, which may include:

  • Web design and development
  • Mobile application development
  • UI/UX design
  • IT infrastructure services
  • Cybersecurity solutions
  • Cloud solutions
  • IT consulting
  • Custom software development
  • Data analytics and business intelligence
  • Digital marketing
  • Digital transformation
  • E-commerce solutions

The exact scope, pricing and conditions of services supplied to individual customers may be governed by a separate proposal, statement of work, contract or service agreement.

2. User Accounts

Some applications and services may require you to create an account.

You are responsible for:

  • Providing accurate information
  • Maintaining the confidentiality of your login credentials
  • Protecting your account from unauthorised access
  • Informing us promptly if you suspect unauthorised account activity

You must not share credentials or misuse another person's account.

3. Acceptable Use

You agree not to use our website, applications or services:

  • For unlawful or fraudulent purposes
  • To violate another person's rights
  • To distribute malicious software
  • To attempt unauthorised access to systems or accounts
  • To interfere with the security or operation of our services
  • To abuse, exploit or reverse engineer our systems where prohibited by law or contract
  • To submit deliberately false, harmful or misleading information

We may restrict or suspend access where we reasonably believe these Terms have been violated.

4. Intellectual Property

Unless otherwise stated or agreed in writing, our website, software, designs, graphics, branding, documentation and other materials are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell or commercially exploit our intellectual property without appropriate permission.

Intellectual property developed specifically for a customer may be governed by the applicable customer contract or statement of work.

5. Third-Party Services

Our website, applications or services may integrate with or link to third-party services.

Third-party services are governed by their respective terms and privacy policies. We are not responsible for the operation or availability of independent third-party services except where required by applicable law or expressly agreed in writing.

6. Fees and Payments

Where services are chargeable, pricing, payment schedules, taxes, refunds and other commercial terms may be specified in a separate quotation, order, subscription, contract or statement of work.

Customers are responsible for paying agreed fees in accordance with the applicable agreement.

7. Availability and Changes

We aim to provide reliable services but do not guarantee that every website, application or service will always operate without interruption or error.

We may perform maintenance, introduce updates, modify functionality or discontinue features where reasonably necessary.

8. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.

By using our services, you acknowledge that information may be processed as described in the applicable Privacy Policy and service-specific privacy notices.

9. Account Suspension and Termination

We may suspend or terminate access where:

  • These Terms are materially breached
  • An account is used unlawfully or fraudulently
  • Security of our systems or users is threatened
  • Payment obligations are materially overdue, where applicable
  • Suspension or termination is required by law

Users may request account closure where the relevant service supports user accounts.

10. Disclaimer

We endeavour to keep information and services accurate, secure and available.

However, to the extent permitted by law, we do not guarantee that our website or services will always be uninterrupted, completely error-free or suitable for every particular purpose.

Nothing in these Terms excludes warranties, rights or remedies that cannot lawfully be excluded.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from use of our website, applications or services where such liability can lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable UK law.

Specific commercial agreements may contain additional or different liability provisions.

12. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices or legal requirements.

Updated Terms will be published on our website with the revised "Last Updated" date.

13. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory applicable law requires otherwise.

The courts of England and Wales will have jurisdiction over disputes, subject to any rights that cannot legally be excluded.

14. Contact Us

For questions regarding these Terms, contact:

Astin IT Solutions UK Ltd
Office 1.13, Regus Park House
Bristol Road South
Rubery, B45 9AH
United Kingdom
Email: info@astinitsolutions.co.uk
Telephone: 020 7123 8928