Privacy Policy

Last Updated: 27 August 2026

Astin IT Solutions UK Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use our applications, products or services, or otherwise communicate with us.

1. Information We May Collect

Depending on how you interact with us, we may collect:

  • Name and contact details
  • Email address
  • Telephone number
  • Company or organisation information
  • Account and login information
  • Information submitted through website forms
  • Customer support communications
  • Device, browser and operating system information
  • IP address and technical logs
  • Usage and analytics information
  • Information you voluntarily provide through our applications or services

Our individual applications may collect additional information depending on their functionality. Where necessary, additional privacy information will be provided within the relevant application or service.

2. How We Use Your Information

We may use personal information to:

  • Provide and operate our website, applications and services
  • Create and manage user accounts
  • Respond to enquiries and customer support requests
  • Provide requested products and services
  • Communicate important service information
  • Improve our applications, website and services
  • Monitor performance, security and reliability
  • Prevent fraud, misuse and security incidents
  • Meet legal, regulatory and contractual obligations
  • Send marketing communications where permitted by law and, where required, with your consent

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information where we have an appropriate legal basis, including:

  • Your consent
  • Performance of a contract
  • Compliance with a legal obligation
  • Our legitimate interests, where those interests are not overridden by your rights
  • Other lawful bases permitted by applicable data protection legislation

4. Sharing Personal Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, website, applications and services.

These may include providers of:

  • Cloud hosting and infrastructure
  • Analytics
  • Email and communications
  • Customer support
  • Payment processing
  • Security and fraud prevention
  • Application distribution and related technology services

We may also disclose information where required by law, regulation, court order or other lawful request.

5. International Data Transfers

Some of our service providers or systems may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to protect that information in accordance with applicable UK data protection requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, security and regulatory requirements.

Retention periods may vary depending on the type of information and service involved.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet-based service or electronic storage system can guarantee absolute security.

8. Your Data Protection Rights

Depending on applicable law and your circumstances, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Objection to certain processing
  • Data portability
  • Withdrawal of consent where processing is based on consent

You may contact us to exercise applicable rights.

You may also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

9. Account and Data Deletion

Where one of our applications allows users to create an account, users may request deletion of their account and associated personal information in accordance with applicable law and the application's account-deletion process.

Certain information may need to be retained where required for legal, security, fraud-prevention or regulatory purposes.

10. Children's Privacy

Our services are not intended for children unless a particular product or service expressly states otherwise.

Where a service is designed for children or educational use, additional privacy requirements and safeguards may apply.

11. Cookies and Analytics

Our website may use cookies and similar technologies for functionality, security, analytics and other purposes.

Where required by applicable law, we will obtain consent before placing non-essential cookies or similar technologies on your device.

12. Third-Party Services and Links

Our website and applications may contain links to or integrate with third-party websites and services.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.

13. Mobile Applications

Applications published by us through platforms such as Google Play and the Apple App Store may process information required to provide their functionality.

The information collected will depend on the particular application. We will provide appropriate disclosures regarding relevant data collection, permissions and processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, legal requirements or business practices.

The latest version will be published on our website with an updated "Last Updated" date.

15. Contact Us

For questions about this Privacy Policy, personal information, or privacy requests, contact:

Astin IT Solutions UK Ltd
Office 1.13, Regus Park House
Bristol Road South
Rubery, B45 9AH
United Kingdom
Email: info@astinitsolutions.co.uk
Telephone: 020 7123 8928